All our prices stated in this website are New Zealand Dollar based and GST inclusive; it does not include the shipping cost as it will vary depending on the destination. We reserve the right to change any prices on our website at any time without notice.
Delivery fee at checkout is available for single order only, delivery fee is not accepted for additional orders.
FREE SHIPPING ON ALL ORDERS OVER NZD99 TO NEW ZEALAND + AUSTRALIA
FLAT RATE OF $6 FOR NZ + AUS ORDERS LESS THAN NZD99
We have the right to correct all errors and slips (clerical, computational or such) in any advertising, invoice or acknowledgement.
The delivery times provided by Wonuts are estimates only. Wonuts will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Wonuts cannot be held responsible for incorrectly entered delivery addresses.
If you receive a faulty product or an item is damaged upon arrival, please contact us immediately on info@ wonuts.co.nz so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act 1993.
Once the payment is cleared and your order is submitted, your order cannot be cancelled or refunded just because simply you change your mind after the purchase. Thus please choose carefully.
If the product is found to be faulty, before returning your purchase please email us with the details and you will receive a confirmation email instruct you how to return the product(s). Please be aware that the product must be in original condition and packaging (please do not remove any tags, the cardboard folded between the products, or any items from its packaging).
We will issue a refund as soon as your return has been received and processed. Please be aware refunds will be processed via the method of payment, there may be some delay before funds appear in your account due to bank clearance.
We do not offer refunds for change of mind.
Returned goods be accompanied with receipt.
The goods returned within 7 days of receipt
All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.
The above does not apply to sale goods, which are not returnable
Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.
All refunds & exchanges are subject to the final approval of our quality control division.
Wonuts does not assume return shipping costs. Customers will be responsible for all return shipping costs.
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.